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Knowledgebase : Malwarebytes Anti-Malware > Malwarebytes Support
   

How to get Support for Your Product Getting support for your product is simple. Simply fill out a support ticket, online cha,t or via email. Please provide as much detail on the issue that you are requesting support for. Support is provided (1) ...
Command Line Support The following command line parameters are supported mbam.exe /parameter (where parameter is one of the following) /debug : Allows you to collect information to send as a bug report. /developer : This command line parameter is expl...
Explanation of common Malwarebytes’ Anti-Malware error codes The following error codes apply to the main Malwarebytes’ Anti-Malware program and not the registered Protection Module. The Protection Module (only available in the registered ve...
If you're having issues with Malwarebytes' Anti-Malware freezing when scanning or when enabling the Protection Module or Updates being blocked then please try the procdures below Basic procedures to correct freezing or disappearing program issues with Mc...
If you're having issues with Malwarebytes' Anti-Malware freezing when scanning or when enabling the Protection Module or Updates being blocked then please try the procedures below Basic procedures to correct freezing or disappearing program issues with T...
IP Protection Module In v1.40, Malwarebytes introduced IP Protection into Malwarebytes' Anti-Malware, to prevent the user being infected in the first place. The following is information on what this does, and how it works. What does IP Protection do? ...
If you're having issues with Malwarebytes' Anti-Malware freezing when scanning or when enabling the Protection Module or Updates being blocked then please try the procedures below Basic procedures to correct freezing or disappearing program issues with A...
We've noticed that Microsoft Security Essentials and Malwarebytes' Anti-Malware both running real-time protection at the same time have a tendency to cause your computer to freeze. Below is detailed a quick solution to any potential freezing issues (perfo...
For users experiencing issues with Norton 360 version 4 and Malwarebytes' Anti-Malware (such as freezing, general loss of performance, etc), please follow the directions below to add exclusions to Norton 360 in order to aid in compatibility. Open Norton ...
New error code system added with Malwarebytes 1.45.      This document explains some common Malwarebytes' Anti-Malware error codes. If the error is not listed, please contact us for a potential solution. - PROGRAM_ERROR_COMMAND_LINE ...
Command Line Parameters. Malwarebytes' Anti-Malware supports a variety of command line parameters, which can be used from either a command prompt, batch file or script. (Note: some of these parameters are available in the PRO version only.) mbam.exe <...
How to submit false positives? Every anti-malware program will eventually produce a false positive detection. A false positive occurs when an anti-malware product detects a file as malicious when in fact, it is legitimate. Malwarebytes' Anti-Malware ...
How to do exclusion with the scanner and protection module? The ignore list tab allows you to manage a list of items which both the scanner and protection module will exclude from scanning and detection. Programs such as other security products are u...
Malwarebytes General Settings. The settings tab allows you to configure Malwarebytes' Anti-Malware to work just how you want it. These additional options are categorized in three sections: General Settings, Scanner Settings, and Updater Settings. ...
About Malwarebytes Anti-Malware. Malwarebytes' Anti-Malware is an anti-malware application that can thoroughly remove even the most advanced malware. It includes a number of features, including a built in protection monitor that blocks malicious proc...
HOW TO REGISTER MALWAREBYTES? ------------------------- A registered version of MALWAREBYTES' ANTI-MALWARE will display partial licensing information. An unregistered version will show a \"PURCHASE\" button and a \"REGISTER\" or \"ACTIVATE\" button n...
How did I get infected in the first place? You usually get infected because your security settings are too low. Here are a number of recommendations to help tighten them, which will hopefully make you a less likely victim: Safe Computing Pra...