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Knowledgebase : Eset NOD32 and Smart Security > Eset Support
   

How long will it take to get my Order? Depending on what products you order, the time can range from 5 minutes to several days. Electronic Downloads can be retieved in a mater of seconds, Shipped Products in a matter of days. Things that  might...
Error downloading update file (4.x) If you receive the message "error downloading update file" while updating the virus signature database, it may be due to one or more of the following reasons: Interruption or loss of Internet connection Data...
When does my ESET Smart Security or ESET NOD32 Antivirus license expire? If you are using ESET Smart Security or ESET NOD32 Antivirus 4.0 (Fig. 1-1), or ESET Smart Security or ESET NOD32 Antivirus 3.0 (Fig. 1-2), your license expiration date can be vie...
How do I renew my license? To verify that you are eligible for renewal pricing for your ESET security product, use the following checklist: You can renew your ESET security product license up to 90 days before your license expires, or up to 60 d...
I lost my username and password If you forgot your username, password, expiration date of your license, or other license information, visit our lost license page. Your license information will be emailed to you. Please check your spam folder if you d...
My username or password is not working If you did not receive an email from ESET with your Username and Password, follow the instructions for your scenario: If you purchased your ESET security product from a third-party vendor then you must com...
I never received the license email containing my username and password After purchasing your ESET security product online or by phone, you should have received an email message containing your receipt information, as well as a second email message co...
Can I change my username and password? At the time of purchase or activation of your ESET security product, a unique username and password are generated for you that cannot be changed. The username and password allow your ESET security product to rec...