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Knowledgebase : Avira AntiVir > Avira Support
   

How long will it take to get my Order? Depending on what products you order, the time can range from 5 minutes to several days. Electronic Downloads can be retieved in a mater of seconds, Shipped Products in a matter of days. Things that  might...
What is the difference between on-access and on-demand scanning? On-access scanning is carreid out by the AV Guard which scans files for viruses in real time when they are opened, saved and run. On-demand scanning on the other hand is carried out ma...
How can I safely test my antivirus program? The European Institute for Computer Antivirus Research (eicar) offers harmless files with test viruses on its website www.eicar.org/anti_virus_test_file.htm. These are not real viruses, but detection patter...
Scareware / Rogueware Scareware is software meant to raise uncertainty or to scare the user. Its purpose is to make the victims feel threatened of imminent (unreal) danger and to make them pay to eliminate it. There are also cases when the victims ...
How can I deactivate the protection against the autostart function? From version 10 on AntiVir offers a feature to prevent the misuse of Windows autostart. You can deactivate this feature, if you like: Start the AntiVir Configuration Activate the E...
How can I repair my AntiVir Software? Follow these steps: Download the AntiVir installation file of your Avira program from our website Select the product name in the Download section. Start the file you downloaded. Select Repair program as ins...
Submitting suspicious file(s) from AntiVir Quarantine manually If you isolated a suspicious file with the detection status HEUR in Quarantine, or if you suspect a false positive, you can send us these quarantine files, even without setting an SMTP se...
How can I activate a new license on a client, without using a graphical interface? The following article describes how to activate a product manually: AntiVir activation Sharing the license file via the Internet Update Manager is described in the ...
What should I do, if AntiVir Guard stops? Uninstall all other virus scanners or Ad/Spyware scanners from the installed programs list, under Control Panel - Add or Remove Programs. Make sure you have the newest Avira version installed on your compute...
All AntiVir services have stopped after Windows system recovery After a Windows system recovery it can happen that all AntiVir services have stopped, or an error message appears, saying that the AntiVir license file is faulty. For troubleshooting p...