Knowledgebase
Basic procedures to correct freezing or disappearing program issues with AVG Anti-Virus
Posted by Christian Marvel on 09 February 2011 05:58 AM
If you're having issues with Malwarebytes' Anti-Malware freezing when scanning or when enabling the Protection Module or Updates being blocked then please try the procedures below

Basic procedures to correct freezing or disappearing program issues with AVG Anti-Virus
Please try this even if you did this with previous versions of MBAM as the new version has new signatures that your Anti-Virus needs to reset to allow again


***Note: These exclusions should be applied to any antivirus application you have and your firewall as well***

Step 1: Show Hidden Files and Folders:

Show Hidden Files and Folders in Windows XP:
  • Click Start and select My Computer
  • Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  • Select Folder Options
  • Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  • Next, uncheck the box next to Hide protected operating system files (Recommended)
  • Then, uncheck the box next to Hide extensions for known file types
  • Click Apply then click OK


Show Hidden Files and Folders in Windows Vista and Windows 7:
  • Click on the Start button and select Computer
  • Press the Alt key on your keyboard and click on Tools
  • Select Folder Options
  • Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  • Next, uncheck the box next to Hide protected operating system files (Recommended)
  • Then, uncheck the box next to Hide extensions for known file types
  • Click Apply then click OK



Step 2: Exclude Files and Folders:

To exclude Malwarebytes' from AVG (8.5):
Note: If not AVG, whatever your resident antivirus software is

  • Open AVG and click on Tools and select Advanced Settings
  • Click on Resident Shield
  • Click on Exceptions then click Add Path
  • Exclude the following directories:
  • C:\Program Files\Malwarebytes' Anti-Malware
    Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware

  • C:\Documents and Settings\All Users\Application Data\Malwarebytes
    Note: For Vista and 7 users it would be C:\ProgramData\Malwarebytes

    Click on Add List then copy and paste the text inside the CODE box exactly as written into the AVG window. Select the entries appropriate to your version of Windows:

    For Windows XP:
    CODE
    C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
    C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
    C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
    C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
    C:\Windows\System32\drivers\mbam.sys
    C:\Windows\System32\drivers\mbamswissarmy.sys


    For Windows Vista and Windows 7:
    CODE
    C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
    C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
    C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
    C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
    C:\Windows\System32\drivers\mbam.sys
    C:\Windows\System32\drivers\mbamswissarmy.sys


    For 64 bit versions of Windows Vista and Windows 7:
    CODE
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
    C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
    C:\Windows\System32\drivers\mbam.sys
    C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

Click on OK


To exclude Malwarebytes' from AVG (9):
  • Open AVG and click on Tools and select Advanced Settings
  • Click on Resident Shield
  • Click on Directory Excludes
  • Exclude the following directories:
  • C:\Program Files\Malwarebytes' Anti-Malware
    Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware

  • C:\Documents and Settings\All Users\Application Data\Malwarebytes
    Note: For Vista and 7 users it would be C:\ProgramData\Malwarebytes

  • Click on Excluded Files
  • Exclude the following files:
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe

  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
    Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
    Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
    Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll

  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
    Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll

  • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
    Note: For Vista and 7 users it would be C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

  • C:\Windows\System32\drivers\mbam.sys

  • C:\Windows\System32\drivers\mbamswissarmy.sys
    Note: For 64 bit systems it would be C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

Click on OK



Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 in Windows XP:

  1. Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield
  2. Click on Tools at the top and select Advanced settings...
  3. Click on Excluded Items under Resident Shield
  4. Click on the Add Path button on the right
  5. Click on the + next to My Computer in the Browse For Folder window
  6. Click on the + next to your system drive (usually C:)
  7. Click on the + next to Program Files
  8. Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK
  9. Click on the Add Path button on the right
  10. Click on the + next to My Computer in the Browse For Folder window
  11. Click on the + next to your system drive (usually C:)
  12. Click on the + next to Documents and Settings
  13. Click on the + next to All Users
  14. Click on the + next to Application Data
  15. Click once on the Malwarebytes folder so that it is highlighted and click on OK
  16. Click on the Add File button on the right and click on My Computer on the left
  17. Double-click on your system drive (usually C:)
  18. Double-click on Windows
  19. Scroll to the right until you find the System32 folder and double-click on it
  20. Double-click on the drivers folder
  21. Scroll to the right until you find mbam.sys and double-click on it
  22. Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it
  23. Click on the Apply button at the bottom of the program window and then click on OK
  24. Close the AVG window



Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 in Windows Vista and Windows 7:

  1. Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield
  2. Click on Tools at the top and select Advanced settings...
  3. Click on Excluded Items under Resident Shield
  4. Click on the Add Path button on the right
  5. Click on the + next to Computer in the Browse For Folder window
  6. Click on the + next to your system drive (usually C:)
  7. Click on the + next to Program Files Note: This should be Program Files (x86) for 64 bit Windows versions.
  8. Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK
  9. Click on the Add Path button on the right
  10. Click on the + next to Computer in the Browse For Folder window
  11. Click on the + next to your system drive (usually C:)
  12. Click on the + next to ProgramData
  13. Click once on the Malwarebytes folder so that it is highlighted and click on OK
  14. Click on the Add File button on the right and click on Computer on the left
  15. Double-click on your system drive (usually C:)
  16. Double-click on Windows
  17. Scroll to the right until you find the System32 folder and double-click on it
  18. Double-click on the drivers folder
  19. Scroll to the right until you find mbam.sys and double-click on it
  20. Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it Note: This will be C:\Windows\SysWOW64\drivers for 64 bit Windows versions.
  21. Click on the Apply button at the bottom of the program window and then click on OK
  22. Close the AVG window



Step 3: Reset Hidden Files and Folders:

Reset Hidden Files and Folders in Windows XP:

  • Click on Start
  • Click Start and select My Computer
  • Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  • Select Folder Options
  • Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  • Next, check the box next to Hide protected operating system files (Recommended)
  • Then, check the box next to Hide extensions for known filetypes
  • Click Apply then click OK


Reset Hidden Files and Folders in Windows Vista and Windows 7:

  • Click on the Start button and select Computer
  • Press the Alt key on your keyboard and click on Tools
  • Select Folder Options
  • Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  • Next, check the box next to Hide protected operating system files (Recommended)
  • Then, check the box next to Hide extensions for known file types
  • Click Apply then click OK


Special thanks to Exile360 and catscomputer for writing up and testing these setttings
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