Knowledgebase
I’m no longer receiving any emails. What could be the cause?
Posted by Samuel Turi on 28 April 2011 11:37 AM

I’m no longer receiving any emails. What could be the cause?


  1. The most likely reason is that your mail server is not available. Please check your server settings.
  2. Updates to your firewall or switching to a new firewall can block the delivery of messages from the Avira server.
  3. The MX data records for the domain were not set correctly. Avira should be listed as the first address
    in the priority list for mail delivery. You can check these settings in MyAccount and “Services”. If the settings are correct, you will see the Avira mail server settings in green. If the settings are wrong, they are displayed in red. If you continue to have problems after checking the causes mentioned above, please contact our support team on the phone or by email.
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