Knowledgebase: Malwarebytes Support
Basic procedures to correct freezing or disappearing program issues with McAfee VirusScan Enterprise 8.x
Posted by Christian Marvel on 09 February 2011 05:41 AM
If you're having issues with Malwarebytes' Anti-Malware freezing when scanning or when enabling the Protection Module or Updates being blocked then please try the procdures below

Basic procedures to correct freezing or disappearing program issues with McAfee VirusScan Enterprise 8.x
  • Open the VirusScan Console and disable the Access Protection module and then install MBAM
  • After installation, register and update MBAM and then enable the MBAM Protection Module
  • Within the VirusScan Console under Access Protection configure the following rules
      Anti-virus Standard Protection
    • Prevent user rights policies from being altered
      add mbam.exe to the exclusions
      Common Standard Protection
    • Protect Mozilla & FireFox files and settings
      add mbam.exe to the exclusions
    • Protect Internet Explorer settings
      add mbam.exe to the exclusions
    • Prevent installation of Browser Helper Objects and Shell Extensions
      add mbam.exe to the exclusions
    • Protect network settings
      add mbam.exe to the exclusions
      Common Maximum Protection
    • Prevent programs registering to autorun
      add mbam.exe, mbamgui.exe to the exclusions
    • Prevent programs registering as a service
      add mbam.exe, mbam-dor.exe, mbamgui.exe, mbamservice.exe, services.exe to the exclusions
  • From within the VirusScan Console re-enable the Access Protection module
  • Double click the MBAM icon in the task tray and do a Quick Scan to confirm there are no longer any freezing issues.
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