Knowledgebase: Malwarebytes Support
Explanation of common Malwarebytes’ Anti-Malware error codes
Posted by Christian Marvel on 09 February 2011 05:37 AM
Explanation of common Malwarebytes’ Anti-Malware error codes

The following error codes apply to the main Malwarebytes’ Anti-Malware program and not the registered Protection Module.
The Protection Module (only available in the registered version) only uses the Windows System Error codes
It is possible to see just an error 7xx or 7xx (1, 2) The 7xx error code is for the main application only and is not a Microsoft System or VB error code.
Format: 7xx (1, 2)
7xx: MBAM Error codes
Important Note: All three-digit error codes that start with a 7 (such as 732, 731, etc.) have all been replaced by a more self-explanatory error code system. If you are receiving any of the following 7xx error codes, then it most likely means that your version of Malwarebytes' Anti-Malware is out of date. Please click this link to be forwarded to one of our download mirrors (such as Download.com or MajorGeeks) in order to obtain the latest version of Malwarebytes' Anti-malware.
  • Error 700: Error occurred using the command line. Parameters may be incorrect.
  • Error 701: The database was empty. Please reinstall the application.
  • Error 702: Error occurred expanding variables. Contact support.
  • Error 703: Error occurred expanding variables. Contact support.
  • Error 704: Encryption of files has failed. Contact support.
  • Error 705: Decryption of files has failed. Contact support.
  • Error 706: Error loading the ignore list. Please delete ignore.dat.
  • Error 707: Error during enumeration of languages. Please reinstall the application.
  • Error 708: Error loading selected language. Please reinstall the application.
  • Error 709: Error implementing language. Contact support.
  • Error 710: Error implementing language. Contact support.
  • Error 711: Error implementing language. Contact support.
  • Error 712: Error implementing language. Contact support.
  • Error 713: Error implementing language. Contact support.
  • Error 714: Error translating item. Please reinstall the application.
  • Error 715: Could not find the module handler. Please reinstall the application.
  • Error 716: Could not find the database, user declined to download manually.
  • Error 717: Database failed to download correctly. Please reinstall the application.
  • Error 718: Could not load the MD5 hash generator. Contact support.
  • Error 719: The operating system is not supported.
  • Error 720: An unknown error occurred during the memory scan. Contact support.
  • Error 721: An unknown error occurred during filesystem enumeration. Contact support.
  • Error 722: An unknown error occurred during the memory scan. Contact support.
  • Error 723: Could not find the SwissArmy driver. Please reinstall the application.
  • Error 724: An error occurred loading the quarantine. Contact support.
  • Error 725: Could not restore a quarantined file. The file may be corrupt.
  • Error 726: Error restoring registry value from quarantine.
  • Error 727: An unidentified item was found in the quarantine.
  • Error 728: Unable to load the log file list. Try deleting the Logs folder.
  • Error 729: Error retrieving special folders. Contact support.
  • Error 730: Unable to load the database. Please reinstall the application.
  • Error 731: Adding item to results list failed. Contact support.
  • Error 732: Error updating the database or product. Check Internet connectivity.


1: Microsoft System Error Codes 2: Microsoft Visual Basic Error Codes

Log File Locations

Quick Scan and Full Scan Logs
  • Windows 2000 & Windows XP:
    C:\Documents and Settings\<USERNAME>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
  • Windows Vista & Win7:
    C:\Users\<USERNAME>\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs

File Protection and IP Protection Logs
  • Windows 2000 & Windows XP:
    C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
  • Windows Vista & Win7:
    C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Understanding File Names, Paths, and Namespaces
All file systems supported by Windows use the concept of files and directories to access data stored on a disk or device
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