Knowledgebase: Malwarebytes Support
How to get Support
Posted by Christian Marvel on 08 February 2011 11:35 AM

How to get Support for Your Product


Getting support for your product is simple. Simply fill out a support ticket, online cha,t or via email. Please provide as much detail on the issue that you are requesting support for. Support is provided (1) One Item ( Issue ) per Ticket. Multiple Issues will be split into new tickets. Below is a list of items you might be asked for depending on the issue.

Things that you might need to know for Support?


  • Your User Id for Product.
  • Your License Number for Product.
  • Your Windows Operating System Details.
  • A Valid Internet Connection to download updates, or fixes.
  • Your Invoice or Order Number.
  • A Working EMail Account.

What Types of Support Plans Do we Offer?


Support is provided with every sales from DSolution at No EXTRA COST! Support is done through our ticket system. If you need more advanced support or have emergency issues, Advanced support is availible for Purchase. Please contact Sales for More information.

Free Support With Purchase


  • EMail Ticket Support : 9am-5pm Monday to Friday EST TimeZone
  • Chat Support : 9am-5pm Monday to Friday EST TimeZone

Premium Support is availble through our Support plans. Please contact sales with your custom requirements, and they will be happy to assist you. Premium Support Includes the Following

Premium Support


  • EMail Ticket Support : 9am-5pm Monday to Friday EST TimeZone
  • Chat Support : 9am-5pm Monday to Friday EST TimeZone
  • Phone Support : 9am-5pm Monday to Friday EST TimeZone
  • Remote Installation Support : 9am-5pm Monday to Friday EST TimeZone
  • Remote Upgrade Support : 9-5 Monday to Friday EST TimeZone
  • Advanced System Troubleshooting : 9am-5pm Monday to Friday EST TimeZone
  • Onsite Support : 9am-5pm Monday to Friday EST TimeZone
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