Knowledgebase
Norton 360 version 4 and Malwarebytes' Anti-Malware
Posted by Christian Marvel on 09 February 2011 06:05 AM
For users experiencing issues with Norton 360 version 4 and Malwarebytes' Anti-Malware (such as freezing, general loss of performance, etc), please follow the directions below to add exclusions to Norton 360 in order to aid in compatibility.

Open Norton 360, either from the icon on your desktop, or from the Start Menu, and then proceed to follow the instructions in the screenshots below:












Please add each of the following files to the "Auto-Protect Exclusions" list in Norton 360:
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\WINDOWS\system32\drivers\mbam.sys
  • C:\WINDOWS\system32\drivers\mbamswissarmy.sys

Make sure to click 'OK' when done.

***Note***
Users of 64-bit editions of Windows will want to add the following files instead:
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\WINDOWS\system32\drivers\mbam.sys
  • C:\WINDOWS\SysWOW64\drivers\mbamswissarmy.sys

Make sure to click 'OK' when done.

If you continue to experience problems after adding those exclusions and closing Norton 360, please contact our technical support.
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